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Klaviyo just showed:
110% net revenue retention
60% using multiple products
SMS adoption rising fast
Think about that.
Merchants don’t spend MORE on retention
when acquisition is working.
Signal:
Retention spend is increasing
Implication:
Paid ads are getting less efficient
Action:
If you don’t have:
abandoned cart
post-purchase upsell
winback
You are competing with worse economics
Klaviyo launched:
AI campaign generation
AI customer service agents
Most people ignored this.
Big mistake.
Signal:
AI can now run large parts of marketing + support
Implication:
Small operators can now match big brands
But also:
→ everyone gets faster
Action:
Use AI for:
campaigns
segmentation
support
But your edge must be:
→ product
→ offer
→ angle
Dropshipping is moving from:
→ “run ads and hope”
to:
→ “own the customer and extract more LTV”
Most people will ignore this.
They will keep testing products
and blaming ads.
The operators who understand this
will quietly pull ahead.